Frequently Asked Questions
What time is check-in?
Guaranteed Check-In is at 3:00pm. If you would like to check-in early, please give us a call at (805) 962-0058 the morning of your arrival so that we can make every effort to have your room ready at your arrival time.
What time is check-out? Is late check-out available?
Noon is our standard check-out time. If you would like to check-out late, please give us a call at (805) 962-0058 the morning of your departure so that we can schedule around your departure if possible.
Can I pay in cash?
We require cash payment in full at check-in as well as swiping a valid credit card for incidentals. When booking online, a deposit will be made on a valid credit card. The deposit is credited back when cash is received. Credits are processed in accordance with the credit card issuer’s policies and may take 3-5 business days
Are animals allowed?
Pets are not allowed at the Upham Hotel. Certified Service Animals are allowed in compliance with the ADA. A service animal is defined as a dog that has received specialized training to perform work or tasks that assist peoples with disabilities.
Do all rooms face the garden?
Many, but not all of our rooms face the gardens. If this is a priority to you, please be sure to list it under “Special Requests” and we will make every effort based on availability to assure you are assigned to a room with a garden view.
Is there a refrigerator in room?
Some, but not all of our rooms feature a refrigerator. If this is a priority to you, please be sure to list it under “Special Requests” and we will make every effort based on availability to assure you are assigned a room with a refrigerator.
Is there a microwave in room?
The rooms do not have microwaves. There is a pantry microwave in the main lobby where we are happy to warm up your food and beverages.
Are additional beds available?
We offer rollaway beds for rooms that are able to accommodate them. There is a $25 fee extra bed charge. If you suspect you will need an extra bed, please be sure to list that under “Special Requests” so that we can make every effort based on availability to book you in a room with the space to accommodate a roll-away bed.
How much is parking?
We offer free parking on a first-come, first-served basis.
Do you have an elevator?
We have several buildings with staircases. None of them offer elevators. If you would like accommodations without stairs, please look for our ADA-accessible rooms or list such under “Special Requests” in the booking process so that we can be sure to assign you to a room accessible without the use of stairs.
Do you serve alcohol?
We offer complimentary wine and cheese to our guests from 4pm until 6pm. There is a restaurant on site that serves beer and wine during their regular business hours.
How far are you from downtown?
We are a short two blocks from downtown Santa Barbara.
How far are you from the beach?
We are just one mile from the epic Santa Barbara beaches.
How far are you from the airport?
The airport is a 20 minute drive away.
Do you offer airport transportation?
We have made a special arrangement with Yellow Cab for a $28 flat rate for trips between the Upham Hotel and Airport. To get this rate, you must call 805-965-5111 in advance to schedule your ride. The cabs at the pickup zone at the airport may not honor the contracted rate without prior reservations.
Is breakfast included?
Yes, we offer a continental breakfast from 7am – 11am on weekdays and 7:30am – 11am on weekends