COVID 19 POLICY & PROCEDURES
We thank you for your patience, loyalty and support. These are unusual times for all of us, but we want to assure you that we are committed to providing a safe, clean and inviting environment for our guests and employees. Enhanced cleaning practices have been implemented throughout the property, and staff have been trained on all new procedures. We know you expect the highest level of cleanliness when it comes to choosing hotel accommodations, and our goal is to deliver just that!
As always, we will continue to provide the service and hospitality that has made the The Upham your preferred place to stay while visiting Santa Barbara.
Thank you for your continued trust and loyalty.
– Country House Inns
FRONT DESK AND ALL INSIDE PUBLIC AREAS
PLEXIGLASS SNEEZE GUARDS have been installed at the Front Desk.
FACE COVERINGS – The wearing of face coverings inside public spaces is mandated by the State of California. All guests and employees are required to wear masks.
SANITIZING – All indoor public areas are sanitized throughout the day at a minimum of every half hour.
HAND SANITIZING STATIONS are available throughout the public areas.
SOCIAL DISTANCING measures have been implemented throughout the property.
GUEST ROOM AND HOUSEKEEPING
CLEANING PRIOR TO ARRIVAL – Enhanced and thorough cleaning protocols have been implemented. Guestrooms are cleaned with EPA’s “Registered Antimicrobial Products for Use Against Novel Coronavirus SARS-CoV-2” (the virus that causes the disease COVID-19).
CLEANING DURING STAY – No housekeeping service will be provided for stays three nights or less. For longer stays, room service will be provided on the third morning. Cleaning will only be done when guests are not present in the room.
LINENS – Fresh linens will be delivered daily upon request. Please call the Front Desk by 1 PM to request fresh linens.
YOUR ROOM IS YOUR ROOM – No hotel personnel will enter your room during your stay without your permission.
UNNECESSARY ITEMS – To reduce area of potential cross-contamination, we have removed all unnecessary items from our guestrooms, such as bed scarves, decorative pillows, magazines and notepads. Magazines are available at the Front Desk upon request.
OUR GIFT TO YOU
A Welcome Basket has been placed in your room which includes locally made scones & cookies along with a list of recommended restaurants should you want something more substantial. We are also offering a complimentary bottle of wine from the Santa Barbara Winery.
We look forward to welcoming you soon.